Overview
The Humming Co. is a Melbourne-based business systems automation, branding, website building and AI integration partner. We collect personal information only where needed to respond to enquiries, deliver services, operate this website and meet legal obligations.
We aim to handle personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Short version: we do not sell your personal information. If you contact us, we use your details to respond to you and manage the enquiry.
Information We Collect
When you submit the early contact form, we may collect:
- Your name
- Your email address
- Your phone number, if provided
- Your business name, if provided
- The type of support you are enquiring about
- The message or query you submit
We may also receive basic technical information such as your IP address, browser type, device type and submission timestamp where this is provided by the website host or form-processing service.
How We Use Your Information
We use submitted information to:
- Respond to your enquiry
- Understand whether our services may be a fit
- Arrange follow-up calls or emails if appropriate
- Improve our website, forms and services
- Meet legal, security and record-keeping obligations
We will not add you to a marketing list unless you clearly opt in or ask to receive updates.
Form Processing and Storage
Your enquiry may be processed by the website platform or a form-processing provider such as Netlify Forms, Formspree, Basin or a similar service. These providers may store or transmit your submission so it can be delivered to us.
Enquiries may also be stored in our email account and internal business records. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access.
Disclosure
We do not sell, rent or trade personal information. We may disclose information to trusted service providers that help us operate the website, process forms, manage email or deliver services. We may also disclose information if required by law.
Access, Correction and Deletion
You may ask to access, correct or delete personal information we hold about you, subject to any legal obligations that require us to retain certain records.
To make a request, email hello@thehummingco.com.au.
Privacy Complaints
If you have a concern about how we handle personal information, please contact us first so we can review and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
OAIC website: www.oaic.gov.au
Cookies and Analytics
This website may use essential cookies or basic analytics to understand site performance. We do not currently use advertising cookies. If that changes, this policy should be updated.
Contact
For privacy questions or requests, contact:
- Email: hello@thehummingco.com.au
- Phone: 0468 311 664
- Location: Melbourne, Victoria, Australia